Shipping policy
Shipping
All orders within the United Arab Emirates have a delivery flat rate of 25 AED.
Kuma Mail also ships internationally. Shipping costs will be calculated upon weight and size at check out. All international orders are tracked.
Processing
We are committed to shipping out your orders as soon as possible. Orders will be processed and shipped in 1-5 business days.
We try our best to ship your items out as soon as possible, the delivery times may vary depending on a number of factors:
- Shipping company's processing times
- Delays due to weather conditions, holidays, unexpected events
DUTIES AND TAXES
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
Kuma Mail does not have any responsibility on these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. If a product is seized and destroyed by the customs, we will not be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt if the product is returned to Kuma Mail.