Frequently Asked Questions

Are products on kumamail.shop authentic?

Yes, all products on kumamail.shop are original or authentic licensed goods.

What shipping options do you offer?

All orders within the United Arab Emirates have a delivery flat rate of 25 AED.

Kuma Mail also ships internationally. Shipping costs will be calculated upon weight and size at check out. All international orders are tracked.

Where are the products shipped from?

All orders are shipped from the United Arab Emirates.

What forms of payment do you accept?

Local orders - Ziina (All major credit cards, Apple Pay, Google Pay)

Cash on Delivery is only available for customers within the United Arab Emirates!

International Orders - Ziina (All major credit cards, Apple Pay, Google Pay)

Will *this item* be restocked again?

It depends on the item. Most of the items we sell are rare, this makes it difficult to find again. We try our best to restock popular items.

Feel free to send item suggestions!

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